Refund policy

Changing your mind

You can cancel an online purchase within 14 days after receiving it, without giving a reason. Tell us at hello@kinrueskincare.com, then return the goods within a further 14 days. We will provide return instructions. You pay return postage for a change-of-mind return.

The cancellation right does not apply to sealed products unsuitable for return for health or hygiene reasons once their seal has been broken. This does not affect your rights where goods are faulty, damaged or not as described. Being prepared to order with Kinrue branding does not by itself make a product personalised to you.

Refunds

For a valid cancellation, we refund through the original payment method within 14 days of receiving the goods back or evidence that you sent them, whichever is earlier. When you cancel your entire order, we also refund the standard outbound delivery charge paid. Express upgrades are not refundable on a change-of-mind cancellation. We may deduct for diminished value caused by handling beyond what is needed to inspect the goods.

Problems with your order

Please contact us if your order arrives damaged, incorrect or faulty. We will arrange an appropriate remedy and cover reasonable return costs where the goods are faulty or not as described. Your statutory consumer rights remain unaffected.

Optional cancellation form

To: Oriyaa Media Group Limited, Pastones, Barnham Road, Chichester, England, PO20 3RP; hello@kinrueskincare.com.

I give notice that I cancel my contract for these goods:
Order number:
Ordered on / received on:
Name:
Address:
Date:
Signature (only if sent on paper):